Terms of use and offer

Scope

This page describes only the public-site offer. It does not form a contract, provide checkout or promise application entitlements beyond the verified commercial scope.

Published prices

ED Nexus Pilot: CHF 59 per month, billed monthly; Core: CHF 79 per month, billed monthly; CHF 869 per year; Professional: CHF 129 per month, billed monthly; CHF 1'419 per year; MSP: CHF 199 per month, billed monthly; CHF 2'189 per year; Enterprise: Custom quote. Prices are CHF excluding VAT. Core, Professional and MSP provide 12 months for 11 monthly payments; Pilot is monthly only. Enterprise is an individual quote.

Billing and payment

Bank transfer is the principal payment method; Enterprise follows its offer. Monthly or annual advance billing, with a proposed payment term of 10 days from the invoice date. No online purchase.

Wording requires legal and accounting review.

Duration and cancellation

Monthly plans run month to month. Cancellation by email with 30 days’ notice takes effect at the end of the applicable already-billed period.

Annual plans last 12 months. Renewal requires confirmation of an offer; without confirmation the relationship ends at expiry unless otherwise agreed. No tacit renewal.

The relationship between notice, receipt and billing period requires legal review.

Refunds, overdue payments and plan changes

Proposal: no pro-rata refund of purchased periods, except mandatory law, billing error or a specific agreement.

An overdue invoice is followed by a reminder and an additional payment period before possible suspension. Exact periods, interest and charges are not defined.

Upgrades and downgrades take effect from the next billing cycle, without automatic pro-rata adjustments in the initial phase. Legal review is required.

Pilot programme

CHF 59 monthly excluding VAT, price held for 12 months from activation. Monthly relationship, initial onboarding, direct support without guaranteed service commitments and periodic feedback. No commitment to develop requests or include future features.

Subsequent terms are communicated at least 30 days before the 12 months end. The customer chooses Core, Professional, MSP or Enterprise subject to availability and current terms. Without a choice, Pilot ends at the end of the applicable current period; no move to a more expensive plan without a choice.

Early exit by email with 30 days’ notice, at the end of the applicable billed period. Wording requires legal review.

Support

Pilot: direct support. Core and Professional: standard. MSP: higher operational priority without guaranteed times. Enterprise: as agreed in the offer or contract.

No binding service hours, on-call coverage or availability guarantees are published. No guaranteed service commitment is included; any Enterprise proposal remains subject to contract and operational feasibility.

Liability and applicable law

Liability, final access, export and deletion require legal review and verification of actual capabilities. No liability cap is finalised.

Business preference: Swiss law and jurisdiction in Mendrisio, Switzerland. Validity and mandatory rules remain subject to review.